About these Terms
These Terms govern use of Congregate’s website, member app, admin console, and related features (the “Service”). Congregate is operated by Yun Labs Studio (SSM No. 202603077336 / 003834775-V), a sole proprietorship registered in Malaysia (“Congregate”, “we”, and “us”). “You” means the person using the Service and, where you are authorised to act for a church, that church.
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you act for a church, you confirm that you have authority to bind it. Our Privacy Policy explains how personal information is handled.
What Congregate provides
Congregate helps people discover and connect with participating churches, view events and announcements, check in, and participate in serving teams. Church tools support people, attendance, groups, events, rosters, service plans, songs, and related operational workflows. Features vary by church configuration and your permissions.
Each church independently manages its events, membership, people, content, and access decisions. Congregate does not organise or supervise church activities, guarantee admission or membership, or verify every church listing. Check event details with the church. The Service is not an emergency service; contact local emergency services for urgent help.
Eligibility and account security
You must be at least 18 and legally able to enter these Terms to use the Service independently. A person under 18 may participate only with a parent or legal guardian’s permission and supervision; the parent or guardian must accept these Terms on their behalf where legally permitted. Church administrators must be authorised to act for their church and manage the information they enter.
Provide accurate information and keep it current. Protect your password and sign-in sessions, do not share individual accounts, and tell us promptly about suspected unauthorised access. You are responsible for activity you authorise through your account. We may require verification or take protective action if account security is in doubt.
Google sign-in is optional and subject to Google’s own terms. Access to the admin console requires church-granted permissions; having a member account or serving assignment does not automatically grant administrative access.
Church responsibilities
Church administrators must grant only appropriate access, keep permissions current, and handle personal information lawfully. Before adding members, visitors, or children, uploading personal information, or sending communications, obtain all required notices, permissions, and consent, including for sensitive religious information. Respect correction, access, and deletion requests and set appropriate retention practices.
Churches are responsible for the accuracy and legality of their listings, events, attendance entries, safeguarding practices, exports, and other content or decisions. Do not use Congregate to publish private contact or attendance information without authority. Separate written agreements may govern a church’s use; where they expressly conflict with these Terms, those agreements control for that subject.
Acceptable use
Use Congregate only for lawful, authorised purposes. You must not:
- Impersonate others, falsify attendance, misrepresent church authority, or use another person’s credentials.
- Harass, threaten, discriminate unlawfully, exploit children, send spam, or upload unlawful or infringing material.
- Access another church’s records without permission, misuse personal information, scrape private data, or publish confidential information.
- Bypass permissions or security controls, introduce malicious code, disrupt the Service, or attempt unauthorised vulnerability testing.
- Use the Service in a way that infringes someone’s rights or violates applicable law.
Report security concerns privately to the operator. Do not access or disclose other people’s records to demonstrate an issue.
Your content and our software
You or the relevant rights holder retain ownership of content you submit. You grant Congregate a non-exclusive permission to host, store, reproduce, format, and display that content only as needed to operate and support the Service, according to its access settings and the Privacy Policy. This includes public display of content you or an authorised church user chooses to make public.
You must have the rights needed to upload and share content, including images, music, lyrics, arrangements, and files. Congregate does not provide a music, performance, or copyright licence on behalf of a rights holder. We may restrict or remove content that violates these Terms or the law.
Congregate and its licensors retain rights to the software, brand, and other platform materials. You receive permission to use the Service for its intended purpose while complying with these Terms; no ownership of the platform transfers to you.
Attendance, location, and notifications
Use check-in only for yourself unless your church authorises you to record attendance for others. Some self check-in features require browser location permission and a successful proximity check. Guest requests may require usher confirmation, and church-configured serving workflows may record attendance for assigned people. Ask the church to correct inaccurate records.
Schedules, reminders, live updates, and push notifications depend on device settings, connectivity, and third-party services. Delivery and accuracy are not guaranteed. Confirm important assignments and changes directly with your church.
Third-party services and charges
The Service may rely on or link to third-party authentication, hosting, maps, email, and browser notification services. Their own terms and privacy policies apply to their services. We are not responsible for independent third-party content or services.
These Terms do not authorise us to charge you. Any paid plan, subscription, or additional commercial terms must be presented and agreed separately before purchase. Your internet or mobile provider’s usual charges may apply.
Suspension and ending use
You can stop using the Service at any time. Account deletion is available in the member app under Profile → Settings → Delete account. A sole church administrator must transfer responsibility to another administrator before self-service deletion can proceed.
Deletion disables account access and removes or clears certain account data, but retains your name and historical church records as described in the Privacy Policy. Contact the relevant church about records it retains or has exported. Leaving a church, deleting an account, and deleting church records are separate actions.
We may restrict or suspend access when reasonably necessary to address a breach of these Terms, security threats, unlawful activity, legal requirements, or serious harm to the Service or others. We will provide notice and a chance to resolve issues where practicable, except where doing so would create security or legal risks. Churches may separately manage membership and roles.
Availability and limitations
We aim to keep Congregate useful and reliable, but the Service may change or be interrupted by maintenance, faults, or circumstances beyond our control. Churches should keep appropriate copies of records they need and a way to coordinate important activities during an outage.
To the extent permitted by applicable law, the Service is provided “as is” and “as available”, without promises that it will always be uninterrupted, error-free, or suitable for every particular purpose. Nothing in these Terms excludes a warranty, consumer right, or remedy that the law does not permit us to exclude.
Responsibility and liability
Each party remains responsible for its own acts and obligations under applicable law. To the extent permitted by law, Congregate is not responsible for indirect or consequential losses resulting from use of the Service, or for independent church activities, user content, or third-party services outside its control.
No term limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited. Nothing in these Terms removes your mandatory rights under Malaysian consumer protection law or any other applicable law.
Changes and resolving concerns
We may update these Terms as the Service develops. We will publish an updated date and give reasonable notice of material changes where required. If a change requires fresh agreement under applicable law, we will obtain it. You may stop using the Service if you do not accept new terms.
If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right is not a waiver. These Terms and any expressly applicable church agreement form the agreement for use of the Service.
Please email support@congregate.my first so we can try to resolve a concern. This does not prevent you from using any statutory complaint process or remedy. Applicable mandatory laws and consumer protections continue to apply. These Terms are governed by the laws of Malaysia. Unless applicable mandatory law requires otherwise, disputes arising from these Terms or the Service are subject to the courts of Malaysia.
Contact
The operator is Yun Labs Studio (SSM No. 202603077336 / 003834775-V), a sole proprietorship registered in Malaysia. For support, legal notices, privacy requests, or questions about these Terms, email support@congregate.my. Contact your church directly for event, membership, attendance, and serving questions.